The reason given was "Under the Acceptable Use Policy, PayPal may not be used to send or receive payments for certain sexually oriented materials or services or for items that could be considered obscene". This is wrong/false on so many levels. We used PayPal only as a means to receive voluntary donations from people who wanted to support further development of Voat and to help pay for our hosting fees. This is beyond crazy.
According to PayPal User Agreement, our funds can be kept by PayPal for 180 days. I requested further clarification from PayPal, but I would like to advise everyone who planned to donate to Voat - to NOT do so via PayPal.
Honestly, I don't know what I expected when I trusted PayPal with our donation money. I apologize to everyone who donated to us through PayPal and I will badge everyone who did so even if the funds are never released by PayPal.
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ServiceStud ago
I have disputed the decision.
"It has come to my attention that you have permanently limited the perfectly legitimate and laudable account Atif Colo ([email protected]), most likely as a result of malicious and false flagging by a third party. I have been a customer for a very long time and would like to remain so but since I cannot trust you to send my money to the right person, I have begun doubting the wisdom of staying a customer.
Please look into the slanderous allegations and un-limit the aforementioned account again as soon as possible."
ServiceStud ago
Their reply:
Thank you for contacting PayPal regarding a PayPal account.
I understand that you have sent money to [email protected], however you have been informed that this account as been permanently limited. You would like for us to investigate this limitation further, as you believe this was wrongly made.
I can inform you that, due to security protocols, I am not able to access the account [email protected] unless they contact us. I would therefor advise [email protected] to contact their PayPal customer support service, as we always have the option to take a closer look at a limitation if we are contacted by the relevant party and thereby determine if this limitation was wrongly placed.
I understand that this might not be the answer which you were looking for and I am sorry for not being able to investigate this further. however if [email protected] contacts their support service, they will have the opportunity to look closer at this particular case. Thank you for choosing PayPal.
Yours sincerely, Dagmar PayPal